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Terms & Conditions

If you are under the age of eighteen (18), you may use VirtualNet Payments only with the involvement of your parent or guardian. Make sure you review these Terms with your parent or guardian so that you both understand all of your rights and responsibilities.

We have provided some section headers for your convenience, but you should carefully read through these User Payments Terms (the "Terms and Conditions") in order to understand your rights and responsibilities, as well as ours.

Purchasing ICT services:

By purchasing ICT services from VirtualNet Online, you understand and agree that all ICT services are based on a monthly subscription and that your purchase total will become a monthly subscription in the period from the first day of each month to the last day of the same month.

Billing of subscription is done on the 23rd of each month and are payable via debit order on the last working day of each month and EFT subscribers not later than the 7th of each month.

The full price for the service are payable as per the transaction from VirtualNet Online and the prorate payment will be deducted from the payment you made to your account. The remaining credit will remain on your account, where applicable, and be deducted from the next billing period. The remaining balance will then be payable in the new billing month.

No Services will be rendered until payment is cleared. Allow up to 24 hours for ICT services to become available to you. By faxing or mailing your payment advice to the accounts department can speed up the process.

Shipping and releasing of tangible goods will be processed on clearance of payment.

Take note that shipping fees may be charged for tangible goods and will be added to your account for payment.

Cancellation of ICT services:

Any service can be cancelled with a 30 day written notice to the accounts department from the Contact Us page, however if the cancelation notice reach us before the 23rd of the month, the service will be cancelled in the same month.

Payment Methods:

This site only allows for EFT (Electronic Fund Transfer) and payments via PayFast. The company banking details will appear on the invoice and order documents selected to be paid via EFT. Print a copy or save a copy of these documents as proof of your transaction. Forward your payment via EFT or Internet Banking to VirtualNet cc. You can send proof of payment to the email address that appears on the document directly from your bank which will speed up the process of activation of your purchased ICT service.

Refunds:

Payments are not refundable after the ICT service was activated. Refunds will only be allowed if the service was cancelled before activation of the ICT service.

 

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