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Can’t connect to the Internet

Solution

Here are a few things you can check for connectivity.

  1. Make sure the power is plugged into your router and turned on.
  2. Make sure that the LAN cable is plugged into the router and to your computer.
  3. Check to see if the WAN cable is plugged into the router.
  4. If you are using an internal Wi-Fi connection, make sure the Wi-Fi is “turned on” on your device or restart the router as the router might hang. You can also restart your network device or computer if you not sure how to restart your network device.
  5. Check your router lights and make sure the WAN or Sync light is stable. If the light is flashing, it means that the router is not syncing with the server. 
  6. Check the Internet light. It must also on to indicate connection to the Internet. If this light is not on or did not change colour (depending on router make and model), it means that you have no connectivity to the Internet Service Provider. This might be due to suspension of service or a fault on the ISP side.

If you suspect a fault on the ISP side, please phone our technical department so they can investigate the issue.

 
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Article details
Article ID: 3
Category: Internet Support
Date added: 2013-12-24 13:29:29
Views: 239
Rating (Votes): Article rated 3.7/5.0 (24)

 
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